The high level of regulation in the financial sector, established lending and leasing processes as well as complex IT systems demand the highest quality and security standards and comprehensive control options when banking services are outsourced. SOLIDUS strives to ensure smooth integration of outsourcing solutions into established workflows and efficient control of existing interfaces.

SOLIDUS provides performance guarantees and defines quality standards in the service level agreement with the customer. The service level agreement defines the strategic objectives relating to loan files and rating criteria as well as the interfaces for process management, security features and job descriptions for the employees. As the performance specifications for controlling outsourcing projects, the service level agreements also include detailed provisions relating to reporting, controlling and risk management.

Customer-specific project planning and the detailed service level agreements ensure controlled change management. The service level agreements define the scope and schedule of services provided en (productivity) as well as the cost effectiveness requirements and other characteristics such as transparency, security and expertise.